Frequently Asked Questions

Q. How will I receive my Visa and Air Ticket?

A digital copy of your visa and air ticket will be emailed to you approximately one month before your travel date. Please carry a printed copy of both when entering the airport. Arrive 2-3 hours before your flight for check-in and baggage drop.

Q. Will I be Picked Up from Paro International Airport?

Yes.
Our delightful guide and driver will meet you at the airport upon your arrival. They will assist you throughout your trip and ensure a smooth journey until they drop you back at the airport for your departure.

Q. Can I change my Itineary and tour dates?

At VenTara, we understand that life can be unpredictable. That’s why we offer flexible booking options to accommodate your needs. Just be sure to inform us as soon as possible so that we can make alternative arrangements for you.

Q. Can I cancel my booking after it is being confirmed?

You can cancel your booking at any time. However, confirmed bookings are subject to our cancellation policy, which we believe is one of the most lenient in the industry. We also take force majeure events into consideration..

Q. How do I book flights to Bhutan?

VenTara Tours can also arrange your airline tickets for both Druk Air and Bhutan Airlines, with no commission fee for this service. Alternatively, you can also purchase tickets directly from their websites: www.drukair.com.bt and www.bhutanairlines.bt.

Q. Can I request a refund?

If you are not satisfied with the tour (though we are confident this will not be the case), please contact us formally at info@ventaratours.com. We will do our best to address your concerns and offer compensation where possible.

Q. Should I be worried about altitude sickness?

Altitude sickness affects about 1 in 100 guests, but there’s no need to worry. We allocate ample time for acclimatization when you arrive, hike, or trek. Common symptoms include headache, nausea, insomnia, and reduced performance or coordination. However, these symptoms typically last only for a night and usually disappear by morning.

If altitude sickness occurs during a trek, and medications or local remedies don’t alleviate the symptoms, our protocol is to guide you to a lower elevation for relief. While we have measures in place, you’re welcome to bring your own altitude sickness medication if you prefer.

Q. Do I need to carry cash? Where can i change currency?

Our trips are all-inclusive, covering all essential expenses. However, you may need cash for personal shopping, alcoholic beverages etc.
You can exchange your currency at the airport or commercial banks such as BoB, BNBL, TBank, and BDB. Alternatively, if you inform us in advance, we can also arrange the currency exchange for you to save you the hassle of waiting in queue.

Q. What type of electrical plugs are compatible in Bhutan?

In Bhutan, the electrical system operates on 240V. While the power supply is generally reliable, it may experience occasional instability, especially in smaller towns outside the capital city. For those using potable devices like laptops, it’s advisable to be prepared for possible power fluctuations and surges. In some rural areas, electricity is still unavailable, though certain villages are equipped with solar power.
Bhutan uses round pin sockets (Type C and Type D). If you need a different type of converter, you can easily find them in hardware stores throughout Thimphu.

Q. Do I have to pay custom duty for carrying items and equipment?

The following items are exempt from duty:
(a) Personal effects and items for everyday use
(b) 1 litre of alcohol (spirits or wine)
(c) 200 cigarettes, subject to an import duty of 200%
(d) Instruments, equipment, or appliances for professional use
(e) Photographic equipment, video cameras, and other electronic goods for personal use.
*You have to complete the passenger declaration form at your port of entry.

Q. What items should I pack before travelling to Bhutan?

The following is a comprehensive list of items you should pack for your trip. Please carefully review your personal requirements and ensure you have everything needed for a comfortable and enjoyable journey.
General Visitors:
When traveling to Bhutan, pack a small daypack for essentials like travel documents and valuables. Depending on the season, bring clothing for varying weather, plus rain gear if visiting during the monsoon (June–September). Comfortable walking shoes are a must, along with sunglasses, a hat, and a camera with extra batteries. Include insect repellent, sunscreen, lip balm, and hand cream. Don’t forget medications, including those for common issues like diarrhoea and allergies. If you wear contacts, bring glasses, as high altitudes can irritate your eyes.
Trekking:
For trekking in Bhutan, pack a sleeping bag and Therma rest for comfort. Bring well-broken-in trekking boots and plenty of wool socks, which dry faster than cotton. Don’t forget basic toiletries like a facecloth, soap, shampoo, and cold-water detergent. Also, pack a water bottle and Ziplock bags to organize your clothing during the trek.

Q. What clothes should I wear?

When traveling to Bhutan, it's best to dress in layers due to the varying temperatures and altitudes. Start with moisture-wicking base layers, add insulating items like fleece or a light jacket, and top with a waterproof or windproof outer layer. Opt for natural fabrics such as wool or silk for breathability and warmth. Comfortable, well-worn clothing and sturdy shoes are essential, especially if trekking. If visiting monasteries or cultural sites, dress modestly by covering shoulders and avoiding shorts or skirts above the knee. In colder months, pack silk vests and long johns for extra warmth. Don’t forget sun protection, a rain jacket, and plenty of socks and underwear for comfort.

Q. What are the etiquettes for visiting Dzongs, Monasteries and festivals?

When visiting Dzongs or religious complexes, it’s important to dress neatly and modestly. Ensure your arms are covered, and avoid wearing shorts or short skirts. Hats should not be worn in these sacred areas. Smoking is prohibited, and when walking around Chortens (stupas) or Mani (prayer) walls, always walk clockwise. If you come across a fallen prayer flagpole waiting to be re-erected, do not step over it, as this is considered extremely disrespectful; instead, walk around it.
When visiting Dzongs and monasteries, please follow these dress codes:

• Shorts are not allowed;

• if wearing a dress, it should be long enough to cover your knees.

• Collarless shirts must be long-sleeved; collar shirts can be short-sleeved.

• Flip-flops are not permitted.

Q. Can I take photographs?

Definitely! You are welcome to take as many photographs as you like, unless you are in a restricted area. Photography is generally allowed in public spaces like courtyards and dance grounds. However, it is not permitted inside the chapels of religious complexes to respect the sanctity of these sacred places. If you’re ever unsure, always consult your guide.

Q. What currencies are accepted?

The Ngultrum and Indian Rupees are the two main currencies generally used for daily shopping in Bhutan. You can exchange currencies at the airport or at banks. The most commonly accepted foreign currencies include US dollars, Australian dollars, Singapore dollars, Euros, Pounds, Japanese Yen, Swiss Francs, Canadian dollars, and Indian Rupees. Many handicraft shops also accept US dollars, Australian dollars, Euros, and Pounds. Additionally, some local shops may offer better exchange rates than the banks, so it’s worth checking there for a more favourable rate. It is advisable to carry Ngultrums when visiting smaller towns, as currency exchange may not be available in those areas.

Q. Can I fly drones?

Travellers and visitors are not permitted to fly drones in Bhutan. All drone operations require approval from the Bhutan Civil Aviation Authority (BCAA) at Paro International Airport. However, approval is only granted to government organisations, meaning drone operation is not allowed for travellers.
If you are carrying a drone, you must declare it at the customs office at Paro International Airport. The customs office will return the drone to you when you leave the country.

Q. Do I need to buy travel insurances?

Travel insurance is no longer a requirement for visa application, so it is up to the guest whether they wish to insure their travel. However, we can assist you in purchasing travel insurance from a Bhutanese insurance company. The cost typically ranges from USD 10 to 40, depending on the length of your stay and the coverage you choose.

Q. Is it safe for female to travel solo in Bhutan?

Travelling and trekking solo, even as a female is very safe in Bhutan. Rest assured, Bhutan is a peaceful country, and by nature Bhutanese are friendly and welcoming. If needed, we are happy to arrange a female guide for your comfort and convenience.

Q. Can I use my credit card in Bhutan?

While EFTPOS payments via credit or debit cards are not available for shopping in Bhutan, you can still withdraw local currency using Visa and MasterCard credit and debit cards, as well as Cirrus/Maestro-endorsed bank debit cards. Remember to inform your bank that you will be traveling to Bhutan, as some banks may block card usage in the country if they are not notified in advance.

Q. How much should I tip guide and driver?

While tipping is not a cultural necessity in Bhutan, most guides and drivers do expect tips. There is no fixed amount, and it is entirely voluntary, serving as a gesture of gratitude for their service. In return, they offer prayers and goodwill wishes for you and your family.

Q. Are Tobacco available in Bhutan?

The sale of cigarettes and tobacco is now legal in Bhutan, as the ban on cigarette sales was lifted during the COVID-19 pandemic. The previous ban was leading to an increase in smuggling, which posed a threat to Bhutan’s efforts to prevent COVID-19 infections. However, smoking is still prohibited in public places.

Q. Can I buy antiques in Bhutan?

The export of antiques is prohibited by law in Bhutan. Tourists should only purchase artefacts that have been certified for sale and export. The government issues an official seal to certify that these artefacts are permitted to be taken out of Bhutan.